Unfair Sales Practices and Consumer Fraud

questions & answers

Question: I bought 2 porcelain figurines in 1/09 . They arrived broken. I agreed to accept insurance for restoration. Today is June 2. I still have not received money for figurines. Whom do I contact? The seller is from AZ. Her latest e-mail informed me she is keeping insurance money.

Answer: This depends on the amount of the dispute, how you bought the items (eBay? Another website website?). eBay for example has a dispute resolution program. If not, you may have a remedy that would enable you to recoup your money in Court. However, if the amount in dispute is small, it may not be worth filing a lawsuit. Your other options are filing a complaint with the BBB or Attorney General, or you may be left with nothing.

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QUESTIONS

  • I bought 2 porcelain figurines in 1/09 . They arrived broken. I agreed to accept insurance for restoration. Today is June 2. I still have not received money for figurines. Whom do I contact? The seller is from AZ. Her latest e-mail informed me she is keeping insurance money.

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